Policies & Customer Information
Clear Terms for Every Tile, Quote & Order
Find straightforward information about contacting us, protecting your privacy, purchasing products, requesting refunds and using this website.
Contact A Class Tiles
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For product enquiries, design advice, site measures, quotations or help with an existing order, speak with our friendly Melbourne team. We can help you compare tiles, flooring, tapware and more for your project.
Privacy Policy
How We Collect, Use & Protect Your Information
We collect personal information you provide when you submit an enquiry, request a measure or quotation, make a purchase, create an account or subscribe to our newsletter. This may include your name, contact details, delivery address, project requirements and order information. We use this information to respond to requests, prepare quotes, process orders and payments, arrange delivery, provide customer support, improve our products and services, and send relevant marketing where you have agreed to receive it. We take reasonable steps to safeguard your information through secure systems and limited staff access. Your details may be shared only with trusted service providers, payment processors, delivery partners and contractors where necessary to fulfil your order or provide requested services, or where required by law. We do not sell your personal information. You may contact us at any time to access, correct or unsubscribe from communications relating to your personal information.
Cancellations, Returns & Refunds
A clear process for every purchase
At aclasstiles.com.au, we aim to make every purchase straightforward and dependable. If you need to cancel an order, report a delivery issue, or request a return, please contact us as soon as possible with your order or quotation details, photos where relevant, and a clear description of the issue. Cancellation requests can generally be considered before goods have been dispatched or a special order has been placed with a supplier. Returns may be accepted for eligible, unused products in their original unopened packaging, subject to approval and any applicable restocking or return freight costs. Please choose carefully, as colour, batch, size and finish variations can occur across tiles, flooring and related products; we recommend confirming quantities and selections before ordering. Special-order, made-to-order, clearance, cut-to-size and custom items are generally not eligible for change-of-mind returns. If goods arrive damaged, faulty, incomplete or incorrect, notify us promptly and retain all packaging so we can assess the matter and arrange an appropriate remedy, which may include replacement, repair, refund or credit where required by Australian Consumer Law. Purchases made through direct WooCommerce checkout are assessed against the order confirmation and these refund conditions, while quotation-based orders are governed by the approved quotation, including any supplier-specific lead times, deposits and cancellation conditions.
Terms & Conditions
Website Access & Product Information
You may use aclasstiles.com.au for lawful personal or business purposes only. We take reasonable care to present product images, specifications, colours, dimensions and availability accurately; however, screens, lighting, manufacturing batches and supplier updates may cause variations. Product information is provided as a guide and should be confirmed before purchase or installation.
Pricing, Quotations & Orders
Prices displayed online may change without notice and may be subject to freight, handling, installation, supplier and stock conditions. A quotation is an invitation to proceed, not a binding acceptance, until confirmed by us in writing. Quoted prices, quantities, lead times and availability must be checked before approval. We may correct genuine errors, decline orders or revise a quotation where supplier information changes.
Payment, Delivery & Availability
Payment terms, deposits and accepted payment methods are stated at checkout or in your approved quotation. Goods remain subject to availability until your order is accepted. Delivery dates are estimates unless expressly confirmed in writing, and delays outside our reasonable control may occur. You are responsible for providing accurate delivery details, safe site access and inspection of goods on arrival.
Acceptable Use & Intellectual Property
All website content, including text, images, product layouts, branding, catalogues and graphics, is owned by or licensed to aclasstiles.com.au and may not be copied, reproduced, distributed or used commercially without permission. You must not interfere with the website, introduce harmful material, misuse forms or search functions, submit false information, or attempt unauthorised access to any part of the site.
Liability & Changes to These Terms
Nothing in these terms excludes rights that cannot be excluded under Australian Consumer Law. To the extent permitted by law, our liability is limited to the remedy required by law or, where permitted, replacement, repair, refund or resupply of the relevant goods or services. We may update the website, product range, pricing, policies and these terms at any time. Continued use of the website indicates acceptance of the current terms.
Enquiries & Quotation Requests
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Send Us Your Enquiry
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Review Your Tailored Quote
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Confirm and Place Your Order
Frequently Asked Questions
Find straightforward answers about enquiries, quotes, orders, payments, delivery, returns, privacy and using aclasstiles.com.au.
How do you use my personal information?
We use the details you provide to respond to enquiries, prepare quotes, process orders and payments, arrange delivery, and provide customer support. We only share information where needed to fulfil your order or meet legal obligations. Please see our Privacy Policy for more information.
How do I request a quote or place an order?
You can submit an enquiry or request a quote through our website, or contact the A Class Tiles team directly. For products available for online purchase, follow the checkout steps and provide accurate contact, delivery and payment details. We will contact you if we need to confirm any part of your order.
What is your policy on delivery, returns and refunds?
Delivery timeframes and charges depend on the product, stock availability and delivery location. Please inspect your order as soon as it arrives and contact us promptly if there is an issue. Returns and refunds are assessed in line with our Refund Policy and Australian Consumer Law; change-of-mind returns may not be accepted for selected, made-to-order or specially ordered products.
